Specialist II – Release of Information Operations

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $25 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

Healthcare • Healthcare Insurance • Marketplace

Grow Therapy is a digital mental-health platform that connects clients to licensed therapists and medication providers, with online booking and sessions covered by insurance. The service markets fast access (most clients start within days), insurance billing (sessions average $21 with insurance), and outcome tracking (client-reported reductions in anxiety and depression, high reported improvement and therapeutic bond). Grow helps users find providers by specialty, availability, and insurance, and emphasizes low out-of-pocket costs and HSA/FSA eligibility.

📋 Description

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes • Review and validate request documents, authorizations, subpoenas, and records for production • Ensure releases are accurate, complete, and compliant with federal and state regulations, HIPAA, and other relevant privacy laws • Maintain strict confidentiality and safeguard patient information according to privacy regulations and company policy • Communicate with clients, Grow providers, and other requesters to clarify or obtain information, assist with records needs, and provide status updates • Collaborate with teammates on special projects, including broader chart audits • Serve as a resource to other Grow teams with ROI or records questions • Report directly to the ROI Operations Manager, with an ROI Operations Supervisor overseeing day-to-day operations

🎯 Requirements

• 2+ years experience in Release of Information or medical records management • Health information management education and/or credentials are a plus • Tech savvy and adept at navigating EMRs, systems, tools, and ticketing software • Team-oriented, adaptable, and collaborative • Keen to cultivate positive customer experiences • Great attention to detail and an eye for process improvement • Experience in mental/behavioral health and/or tech is a plus (but not required) • Must be based in and able to work from the United States • Must not require now or in the future sponsorship to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform (available to US employees) • Retirement savings programs • Equity opportunities • Flexible time off • Company paid holidays • Company-wide Winter Break • Up to 18 weeks of paid parental leave • New child stipend • Dedicated weekly flexible time for self care • Annual wellness and development stipend • Pre-tax commuter benefits for teammates working from hub locations • Home workspace support • Meal benefits • Wellness memberships • Virtual care • Pet insurance discounts (where available) • Global travel assistance • Remote role with company and department offsites 2–3 times per year