Client Success Specialist I – Retention

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Grow Therapy is a technology-enabled mental healthcare platform that connects clients with licensed therapists and prescribers for therapy and medication management. The service lets users search by state, city, insurance, and needs, book virtual or in-person appointments, and often enables lower out-of-pocket costs by handling insurance billing. Grow vets providers, offers resources (quizzes, guidance), and partners with employers and payors to expand access to affordable, personalized mental health care.

📋 Description

• Conduct live, high-empathy conversations with clients who canceled, no-showed, or disengaged • Help clients rebook appointments, rematch with providers, or take their next step in care • Coach clients on platform tools such as messaging, rescheduling, and rematching • Address client hesitation and provide provider match guidance • Document every conversation for clean handoffs and trend identification • Partner with Clinical, Provider Operations, Support, and BPO teams to resolve issues and handle escalations • Learn and apply payor-specific program and coverage details, including EAP session limits and referral requirements • Identify recurring pain points and engagement barriers • Advocate for client needs and contribute to cross-functional improvements to the care experience

🎯 Requirements

• 1–3 years of experience in client success, care navigation, inside sales, or mental health services • Ability to communicate warmly, clearly, and confidently across phone, SMS, and email • Ability to tailor communication tone to clients’ emotional states • Ability to guide clients through uncertainty and help them navigate options • Ability to balance outreach and productivity goals with empathetic, personalized interactions • Stamina for back-to-back live calls throughout a full day • Comfortable using data and performance measurement to improve results • Ability to work effectively in fast-paced, mission-driven environments • Commitment to affordable, quality mental healthcare • Authorization to work lawfully in the United States

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform (available to US employees) • Retirement savings programs • Equity opportunities • Flexible time off • Company-paid holidays • Company-wide Winter Break • Up to 18 weeks of paid parental leave • New child stipend • Dedicated weekly flexible time for self-care • Annual wellness and development stipend • Pre-tax commuter benefits for teammates working from hub locations • Home workspace support • Meal benefits • Wellness memberships • Virtual care • Pet insurance discounts where available • Global travel assistance • Fully remote work with travel 2–3 times per year for company and department offsites

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