Provider Support Specialist I

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Grow Therapy is a technology-enabled mental healthcare platform that connects clients with licensed therapists and prescribers for therapy and medication management. The service lets users search by state, city, insurance, and needs, book virtual or in-person appointments, and often enables lower out-of-pocket costs by handling insurance billing. Grow vets providers, offers resources (quizzes, guidance), and partners with employers and payors to expand access to affordable, personalized mental health care.

📋 Description

• Troubleshoot and resolve issues raised by clients and therapists via phone and live chat • Investigate problems to identify root causes • Work with Product teams to improve the platform • Assist and educate customers on the Grow Therapy platform • Provide excellent customer service to clients and therapists • Serve as the go-to resource and advocate for clients and therapists • Support customers throughout their journey with Grow Therapy • Identify opportunities for continued customer growth

🎯 Requirements

• Self-motivated, eager to learn, and comfortable with ambiguity and asynchronous communication • Problem-solving ability and curiosity about health technology • Kindness and empathy, prioritizing Customer Experience • Ability to work independently and remotely and adapt to changing priorities and customer needs • Comfortable meeting quantitative metrics, including daily conversation volume • Ability to thrive in a fast-paced startup • At least one year of successful customer-facing professional experience is a bonus • Knowledge of insurance and coverage in the US healthcare industry is a bonus • Basic programming or engineering skills and/or interest is a plus but not required • Education, training, or certification in a business- or technology-related field is a plus but not required • Resume must be uploaded in PDF format • Authorization to work lawfully in the United States

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform (available to US employees) • Retirement savings programs and equity opportunities • Flexible time off • Company paid holidays and company-wide Winter Break • Up to 18 weeks of paid parental leave and a new child stipend • Dedicated weekly flexible time for self care • Annual wellness and professional development stipend • Pre-tax commuter benefits for teammates working from hub locations • Home workspace support and meal benefits • Wellness memberships • Virtual care • Pet insurance discounts where available • Global travel assistance • Fully remote work arrangement • Company and department offsites 2–3 times per year

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