Specialist II, Release of Information Operations

🕒 October 21

🇺🇸 United States – Remote

💵 $25 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Grow Therapy is a technology-enabled mental healthcare platform that connects clients with licensed therapists and prescribers for therapy and medication management. The service lets users search by state, city, insurance, and needs, book virtual or in-person appointments, and often enables lower out-of-pocket costs by handling insurance billing. Grow vets providers, offers resources (quizzes, guidance), and partners with employers and payors to expand access to affordable, personalized mental health care.

📋 Description

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes • Review and validate request documents, authorizations, subpoenas, and records for production • Ensure releases are accurate, complete, and compliant with federal and state regulations, HIPAA, and other privacy laws • Maintain strict confidentiality and safeguard patient information • Communicate with clients, Grow providers, and requesters to clarify or obtain information, assist with records needs, and provide status updates • Collaborate with teammates on special projects, including broader chart audits • Serve as a resource to other Grow teams for ROI or records questions • Report to the ROI Operations Manager, with day-to-day oversight from the ROI Operations Supervisor

🎯 Requirements

• 2+ years of experience in Release of Information or medical records management • Health information management education and/or credentials are a plus • Tech savvy and adept at navigating EMRs, systems, tools, and ticketing software • Team player, adaptable, collaborative, and focused on positive customer experiences • Great attention to detail and an eye for process improvement • Experience in mental/behavioral health and/or technology is a plus but not required • Must be authorized to work lawfully in the United States • Must not require sponsorship for an immigration-related employment benefit

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No-cost access to therapy through the Grow platform for US employees • Retirement savings programs • Equity opportunities • Flexible time off • Company-paid holidays • Company-wide Winter Break • Up to 18 weeks of paid parental leave • New child stipend • Dedicated weekly flexible time for self-care • Annual wellness and development stipend • Pre-tax commuter benefits for hub-location employees • Home workspace support • Meal benefits for remote and hub-based employees • Wellness memberships • Virtual care • Pet insurance discounts where available • Global travel assistance • Travel to company and department offsites 2–3 times per year

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