Patient Navigation Specialist I

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Process OPS and Kit orders for Guardant Health tests • Communicate with vendors by phone and email to arrange offsite phlebotomy for patients • Assist clients and sales teams with kit orders • Resolve offsite phlebotomy and kit-order cases quickly with a high sense of urgency • Build and maintain relationships with vendors, sales representatives, patients, and internal stakeholders • Participate in territory-specific meetings with sales and client services associates • Document email, fax, phone communications, and follow-up activities • Follow SOPs related to offsite phlebotomy, kit orders, and related processes • Triage emails and faxes as needed • Enter information and upload documentation into Salesforce.com and LIMS • Communicate with clients, patients, sales, and laboratory teams using Salesforce and integrated software platforms • Achieve team and individual goals and monitor case-closure and turnaround-time metrics • Resolve customer complaints and escalated situations • Work cross-functionally with commercial and laboratory operations partners to identify scalable solutions • Perform other administrative duties as assigned

🎯 Requirements

• High school diploma required • 4 year college degree in Biological Sciences or similar discipline is preferred • 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required • Solid experience using Microsoft Office and Salesforce (CRM) • Ability to work collaboratively in an operationally complex multi-product environment and adapt to changing procedures and policies • Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment • Ability to multitask, work with self-discipline, good judgment, and independence • Organized, detail-oriented problem solver able to manage client/patient-facing escalated situations professionally • Flexibility with respect to working hours based on client and company needs • Bilingual English/Spanish and any additional language is an asset • Ability to work Pacific Time hours • Ability to work during U.S. company-observed holidays based on client and operational needs • Background screening including criminal history is required • Ability to lift up to 25 pounds may be necessary • Ability to sit for extended periods of time

🏖️ Benefits

• Primarily remote work • Ability to travel to Guardant Health offices for trainings and meetings may be required • Flexibility with working hours based on client and company needs • Opportunity to work during U.S. company-observed holidays, including the annual holiday shutdown period, based on client and operational needs • Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs

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