Guidance Specialist, Clinical EAP Intake and Triage

🔥 1 minute ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Address client concerns by telephone through clinical intakes • Refer clients to appropriate resources, such as therapists or counselors • Quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction • Educate remote clients about resources, eligibility, and services • Maintain complete and accurate case documentation in the proprietary database • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree required, preferably in Psychology, Social Work or another behavioral health or counseling-related field • Exceptional communication skills with a strong focus on customer service • Quick thinking, high energy, positive and professional approach • Demonstrated multitasking and critical thinking skills • Experience in a social service, clinical, healthcare, or insurance environment • Clinical assessment experience in mental health, chemical dependency, and crisis stabilization preferred • High-speed internet • Professional workspace free from distraction, disruption, or outside noise

🏖️ Benefits

• Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Employee Assistance Program (EAP) • Wellness program • Full benefits package

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