Patient Account Representative – Commercial Claims

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $38k - $64k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Take incoming and make outgoing calls to patients and insurance companies to resolve account balances • Follow all client policies and procedures • Complete business-related requests and correspondence from patients and insurance companies • Work on 40–70 accounts per day • Complete assigned projects in a timely manner • Assist clients and patients with requested tasks • Communicate areas of concern or improvement to Guidehouse management • Research and respond to patient inquiries received by telephone and mail • Update patient demographic information and initiate account adjustments • Resolve account balances to zero before forwarding accounts to an outside collections agency

🎯 Requirements

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED • 1–3+ years of experience in office, business, operations, customer service, or healthcare • Previous experience working in insurance portals preferred • PC skills in a Windows environment • Knowledge and utilization of desktop applications including Word and Excel • Ability to initiate and follow through on projects • Ability to work independently with minimal supervision • No travel required • No clearance required

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program