ServiceNow Training Specialist

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $92k - $153k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements • Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications • Translate complex business requirements into technical designs and solutions using ServiceNow • Capture current-state processes and pain points and design future-state processes • Maintain frequent engagement with users and stakeholders throughout all project and development phases • Collaborate with technical teams to develop, configure, and enhance ServiceNow applications • Stay current with ServiceNow products, features, and industry trends to drive innovation • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations • Build functional work products, including process maps, design documents, and communications • Support functional product testing and training activities • Create technical and functional documentation for ServiceNow solutions

🎯 Requirements

• Must possess and maintain a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse • Minimum of five (5) years of professional experience • Bachelor's degree or equivalent experience • Experience with Software Development Lifecycle methodologies, deliverables, and controls • Knowledge of ServiceNow modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps • Well-rounded technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting training • Experience working in an Agile environment • One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) preferred • Agile, SCRUM, or SAFe certifications preferred • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Ability to work effectively in a team environment • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels • Heightened attention to detail • Knowledge of other low-code and no-code platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau • Hands-on experience configuring ServiceNow solutions • General understanding of financial management aspects, particularly in a federal environment • Up to 10% travel required

🏖️ Benefits

• Competitive compensation • Flexible benefits package • Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Discretionary variable incentive bonus may be available • Parental Leave and Adoption Assistance • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Student Loan PayDown • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Mobility Stipend