Professional Services Operations Specialist – Northeast

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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GuidePoint Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GuidePoint Security is a cybersecurity firm offering consulting, engineering, and managed services to help organizations secure their digital assets. The company specializes in application security, cloud security, data protection, email security, threat intelligence, and identity and access management. With solutions tailored to various platforms including AWS, Microsoft, Google Cloud, and OT environments, GuidePoint Security aims to enhance cybersecurity resilience for both enterprise and government clients. They focus on integrating advanced security technologies and providing expertise in risk assessment, compliance, and security awareness education, helping clients navigate complex cybersecurity challenges and improve their security posture.

📋 Description

• Partner with Services Leadership to maintain and enhance project scoping information • Ensure accuracy and completeness of client responses and requirements documentation • Coordinate and manage Statements of Work, revision requests, and Change Orders • Work with the Proposal Support Group to provide accurate, timely, and valuable responses to client needs • Establish consistency and standardization across service offerings • Create and maintain Professional Services Opportunities, Cases, and Contacts in Salesforce.com • Identify workflow gaps and recommend actionable improvements • Perform quality assurance on proposals and project documentation • Serve as a liaison between back-office, sales, delivery teams, and other stakeholders • Maintain professionalism and communication to ensure an exceptional internal customer experience • Update standard project templates and operational practices with the PSOS Manager • Maintain accurate estimating data in Salesforce.com and related systems • Support services pipeline tracking • Run ad-hoc projects as needed by the business

🎯 Requirements

• Demonstrated ability to catch errors others miss and maintain accuracy in high-volume environments • Experience identifying inefficiencies and implementing solutions • Comfortable learning and working with various software platforms • Strong written and verbal communication skills with ability to interact professionally with all levels of the organization • Proven ability to manage multiple priorities and meet deadlines • Analytical mindset with ability to think critically and propose solutions • Ability to work independently and communicate efficiently and professionally in a remote environment • Willingness to learn and use AI-enabled tools • Experience with Salesforce.com or similar CRM platforms (preferred) • Background in operations, cybersecurity, or professional services (preferred) • Understanding of SOW development and contract management (preferred)

🏖️ Benefits

• Remote workforce primarily (U.S. based only) • Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint paying 90% of the employee premium and 70% of family-plan premiums • High Deductible Health Plan with HSA, with GuidePoint paying 100% of employee premiums and 75% of family-plan premiums • HSA contribution of $850 annually per employee or $1,750 annually per family • Group Dental Insurance, with GuidePoint paying 100% of employee premiums and 75% of family-plan premiums • 12 corporate holidays • Flexible Time Off (FTO) program • Healthy mobile phone and home internet allowance • Eligibility for retirement plan after 2 months at open enrollment • Pet Benefit Option • Mentorship and guidance opportunities