Professional Services Operations Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuidePoint Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GuidePoint Security is a cybersecurity firm offering consulting, engineering, and managed services to help organizations secure their digital assets. The company specializes in application security, cloud security, data protection, email security, threat intelligence, and identity and access management. With solutions tailored to various platforms including AWS, Microsoft, Google Cloud, and OT environments, GuidePoint Security aims to enhance cybersecurity resilience for both enterprise and government clients. They focus on integrating advanced security technologies and providing expertise in risk assessment, compliance, and security awareness education, helping clients navigate complex cybersecurity challenges and improve their security posture.

📋 Description

• Support Services and Project Management leadership teams with pre-sales tracking and services delivery tasks • Assist VP of Engineering in monitoring services pipeline, WIP reporting, and proposal status and execution timelines • Work with Vendor Relations Management team to help manage certifications • Create and manage proposals and workflows, including Statements of Work, Change Orders, Vendor Delivered Services, and Sub-Contractor Services • Input accurate data into COGS, Salesforce, and JIRA • Submit proposal requests to the Proposal Support Group • Collaborate with relevant teams to ensure SOW accuracy • Work with Account teams to properly forecast projects • Address invoicing and accounting issues with internal teams • Document and maintain the full lifecycle of the services process • Maintain strong internal customer experience through communication and professionalism with sales, delivery personnel, PMO, PSG, and GuidePoint stakeholders • Manage staff augmentation process, including scoping client needs, coordinating interviews, onboarding resources, project oversight, and subcontractor lifecycle tasks

🎯 Requirements

• Bachelor’s degree in a relevant discipline or equivalent experience • At least 5 years IT, security or business-related experience • Experience in services delivery or project management • Strong written and verbal communication skills • Ability to work flexible work schedule required • Willingness to learn and use AI-enabled tools • Strong organizational skills • Ability to multi-task effectively in an independent, fast-paced environment • Positive attitude, strong drive for results, ability to navigate ambiguity, and openness to constructive feedback • Good judgment in analyzing information to make decisions • Up to 15% travel • Sedentary work • Substantial movement of wrists, hands, and/or fingers for a minimum of 8 hours a day • Close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

🏖️ Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) • Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of employee premiums and 75% for family plans) • HSA contributions of $850 per employee annually or $1750 per family annually • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans • 12 corporate holidays • Flexible Time Off (FTO) program • Healthy mobile phone and home internet allowance • Eligibility for retirement plan after 2 months at open enrollment • Pet Benefit Option • Mentorship and guidance opportunities