Bilingual Customer Service Representative

🕒 June 5

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Answer telephone calls promptly and professionally • Obtain and enter accurate demographic information into the electronic medical record • Answer patient questions and provide patient-focused service • Collaborate with patients and providers to optimize patient care • Support changes in call-flow processes and communication services • Suggest and participate in efforts to improve service levels • Meet and exceed call-volume standards • Adhere to HIPAA and Sequence Health policies • Direct calls to other departments as needed • Exercise sound judgment when handling calls, including calls from upset patients • Escalate calls to physicians, practice managers, or triage nurses when appropriate • Make reminder calls • Reschedule appointments when necessary • Assist with callbacks and other projects as call volume permits • Perform other duties necessary to support company values and mission

🎯 Requirements

• 1+ years of healthcare, sales, or customer service experience, preferably in a contact center environment • 1+ years experience working in a call center preferred • 1+ years experience working in a medical or healthcare environment preferred • Previous medical scheduling experience preferred • Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet • Ability to handle confidential and sensitive information • Ability to work quickly and multi-task in a call center environment • Ability to multi-task using several systems and multiple monitors simultaneously • Proficient with technology, software applications, and phone systems • Exceptional verbal and written communication skills • Bilingual in English and Spanish • Able to work remotely at home in a private HIPAA-compliant workspace • Able to house company equipment needed to perform the job • Broadband internet access with download speed of at least 24 Mbps and upload speed of at least 4 Mbps • Must be authorized to work without immigration or work visa sponsorship; Guideway Care does not offer sponsorship • Must successfully complete a background check, drug screening, and identity verification process prior to employment • Ability to hear in normal range and wear a headset/earpiece • Good visual acuity to read computer screens, scripts, and forms

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match • Remote work from home • Varying shifts available