Junior AI Engineer – Applied AI

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🤖 AI Engineer

🚫👨‍🎓 No degree required

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Logo of Guidewire Software

Guidewire Software

1001 - 5000 employees

Founded 2001

🛡️ Insurance

💰 $750k Series C on 2008-03

Software • Insurance • Cloud Computing

Guidewire Software is a leading provider of software solutions for the property and casualty (P&C) insurance industry. The company offers a comprehensive platform that includes core applications such as PolicyCenter, ClaimCenter, and BillingCenter, as well as advanced analytics and a robust cloud platform. Guidewire focuses on delivering digital transformations, improving operational efficiencies, and enhancing customer service for insurers globally. Through collaborations and partnerships, Guidewire supports a wide range of insurance products and services, including usage-based and embedded insurance. With its commitment to innovation and customer success, Guidewire continues to empower insurers to meet the evolving demands of the industry.

📋 Description

• Build, evaluate, and harden Guidewire Concierge, an omnichannel AI agent for P&C insurers • Own end-to-end slices of the agent, including prompt and context architecture, retrieval over policy and coverage data, tool/API calls into core claims systems, and human handoff • Build and run evaluation loops, golden sets, trajectory evaluation, LLM-as-judge, and error analysis on production call traces • Make evaluations gate releases • Increase containment and resolution rates while preserving accuracy • Instrument the system to measure containment and accuracy changes • Work on the voice path, including turn-taking, interruption, latency budgets, and LiveKit/SIP telephony • Attend carrier calls and listen to recordings to identify conversation issues • Help shape product direction, agent behavior, MVP decisions, and claims workflows • Submit a short note describing a shipped project where model unpredictability was central and how it was addressed

🎯 Requirements

• Experience building and deploying AI applications • Shipped an LLM application that real users depend on • Fluency in LLMs, context engineering, RAG, and agentic workflows • Real ML and deep learning depth • Experience with disciplined evaluations, error analysis, and statistical measurement • Software engineering fundamentals, including cost, latency, reliability, scalability, data stores, distributed systems, testing, security, privacy, and CI/CD automation • Daily experience using coding agents • Product sense and enough insurance context to contribute to product decisions • Ability to keep learning as the field changes • Nice to have: real-time or streaming voice systems, including ASR, TTS, telephony, SBC/SIPREC • Nice to have: insurance, claims, or another regulated domain experience • Nice to have: internal evaluation or observability tooling experience • Nice to have: machine learning principles or experience experimenting with, training, and deploying models in production • Nice to have: P&C insurance or Guidewire products and services exposure • Nice to have: DSPy or GEPA prompt/pipeline optimization frameworks applied to production • Ability to pass criminal history and other background checks where applicable

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Company-sponsored retirement plan • Some roles may be eligible for the annual company bonus plan • Some roles may be eligible for commissions • Some roles may be eligible for long-term incentive awards • Disability-related accommodations and support during the hiring process

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