Supervisor, Business Analysis – Mortgage Servicing

🕒 September 10

🇺🇸 United States – Remote

💵 $109.1k - $156.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Serve as the Mortgage Servicing subject-matter expert and end-to-end owner of requirements • Independently lead complex Mortgage Servicing projects from discovery through implementation and post-production support • Supervise, lead, coach, and develop Business Analysis staff supporting Mortgage Servicing • Translate company and department priorities into clear team goals and expectations • Assign and prioritize work; monitor performance, quality, accountability, workload, and timely delivery • Approve time-off requests, provide feedback, and complete performance reviews • Partner with project sponsors and Mortgage Servicing leaders to define project objectives, scope, success criteria, assumptions, and constraints • Identify impacted stakeholders, servicing functions, platforms, vendors, integrations, and upstream and downstream systems • Elicit requirements through stakeholder interviews, document and system analysis, process observation, workshops, and data review • Translate business needs into complete, clear, testable, and technology-ready Business Requirements Documents and supporting artifacts • Document current- and future-state processes, system changes, requirements, business rules, interfaces, assumptions, constraints, and acceptance criteria • Decompose high-level business and user needs into detailed requirements for development and Quality Assurance • Represent requirements through process maps, flowcharts, diagrams, use cases, user stories, scenarios, decision tables, and test scenarios • Partner with Mortgage Servicing, Information Technology, Product, Project Management, Quality Assurance, Compliance, Risk, Legal, Finance, and vendors • Facilitate decisions, reconcile conflicting requirements, support business justification and prioritization, and manage risks, issues, dependencies, and delivery readiness • Establish and implement testing strategies and support user acceptance testing, defect triage, requirements traceability, and validation of Mortgage Servicing changes • Lead or participate in staff and peer reviews of requirements documents and corresponding work products • Maintain and continuously improve requirements processes, policies, procedures, standards, templates, and tools • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in Information Technology, Business Administration, Finance, Management, or a related field directly related to the position or equivalent, required • Minimum seven years' experience in direct mortgage servicing business experience required • Minimum three years supervisory or leadership experience in direct people leadership • Demonstrated experience leading complex, cross-functional mortgage servicing projects • Extensive knowledge of the end-to-end mortgage servicing lifecycle, business processes, operational controls, business rules, and system dependencies • Extensive working knowledge of mortgage servicing platforms and related applications, including workflows, configuration, interfaces, integrations, data, reporting, and upstream/downstream impacts • Advanced requirements elicitation, analysis, modeling, documentation, validation, traceability, testing, and stakeholder facilitation skills • Demonstrated ability to independently lead people and complex projects, set priorities, coach team members, make sound decisions, and drive work through implementation • Excellent verbal and written communication and stakeholder-management skills • Experience applying requirements-engineering practices in Agile, Waterfall, hybrid, and DevOps environments • Experience managing or supporting backlogs and release plans and developing or collaborating on epics, features, user stories, and acceptance criteria • Strong analytical and process-improvement skills • Proficiency in requirements modeling, including flowcharts, process maps, diagrams, decision tables, and other graphical formats • Strong proficiency with Microsoft Word, Excel, PowerPoint, Visio or comparable modeling tools, Confluence, Jira, collaborative cloud-based programs, documentation repositories, work-management tools, and third-party software applications • Ability to manage multiple projects, team responsibilities, operational issues, deadlines, and competing priorities under pressure • Ability to work independently under limited supervision and maintain end-to-end ownership of complex requirements and deliverables • Commitment to company values • Ability to adhere to process protocol and apply established protocols in a timely manner

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • Excellent benefits package