Systems Analyst II

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $67k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 0%

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Provide system support, user administration, and configuration of Production Operations and Sales systems • Support Loan Origination Software and vendor applications • Develop policies and procedures for configuration settings and reporting on Loan Origination Systems • Respond to Operations/Sales escalation desk tickets and escalate as needed • Resolve issues escalated by junior teammates • Partner with Business Analysts and Product Owners to define system requirements • Troubleshoot and resolve user interface issues • Escalate system outages and bugs to Operations/Sales training and communication teams • Implement user acceptance testing strategies • Perform Post-Production Validation as needed • Support process improvements using Automation and Lean concepts • Provide feedback to Training teams and assist in developing training materials • Test reported defects, validate system issues, and provide feedback to Business Analysts • May guide less experienced staff or student employees • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in computer, business or related field • Bachelor's Degree directly related to the position or equivalent, preferred • Minimum three years' experience in mortgage industry, preferably with origination • Ability to organize and manage multiple priorities simultaneously • Ability to work independently or within a team • Accurate data entry • Strong interpersonal and customer service skills • Excellent interpersonal, verbal, and written communication skills • Knowledge of software testing procedures, user scenarios, and bug reporting/validation • Good understanding of technical equipment and software packages • Understanding of systems and processes supporting internal and external customers • Knowledge of Microsoft Office 365 tools and SharePoint administration • Advanced Microsoft Excel functionality, including VLOOKUP, Pivot Tables, and Arrays, preferred • Experience with usability and/or training on human-computer interactions and workflow best practices, preferred • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications • Ability to learn and adapt to new technologies and techniques • Ability to work in a fast-paced, deadline-driven, metrics-driven environment • Ability to work with geographically dispersed teams • Ethical commitment to company values • Work is primarily sedentary with mobility in an office setting • Ability to operate standard office equipment and keyboards • Ability to accurately interpret sounds and associated meanings at interpersonal-conversation volume • Travel 5% or less • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions • Monday-Friday business-week schedule; occasional nights or weekends may be necessary

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D • LTD • 401(k) with employer match • Pleasant work environment • Competitive compensation

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