Clinical Supervisor

Job not on LinkedIn

🕒 October 27

🇺🇸 United States – Remote

💵 $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Gulf Coast JFCS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1960

🤝 Non-profit

🌍 Social Impact

🏥 Healthcare

💰 $10k Grant on 2021-12

Non-profit • Social Impact • Healthcare

Gulf Coast JFCS is a compassionate organization dedicated to uplifting the lives of vulnerable individuals in the Greater Tampa Bay area. With over 50 years of experience, they offer a wide range of services including behavioral and mental health support, child welfare and adoption services, family support, job transition assistance, and elder care. Their mission is guided by Jewish values, focusing on protecting the vulnerable, empowering individuals, and strengthening families. Through innovative programs and community outreach, Gulf Coast JFCS seeks to ensure safety, comfort, and a fulfilling life for all those in need.

📋 Description

• Provide clinical and operational oversight for a call center triaging behavioral health and related service needs • Connect callers with the most appropriate level of care and available resources • Provide direct clinical and operational supervision to CAM Specialists and assigned team members • Monitor staff performance, workload, documentation quality, attendance, workflows, and service standards • Conduct individual and team supervision, case consultation, coaching, and performance feedback • Support onboarding, competency development, continuing education, and corrective action in coordination with program leadership • Promote a collaborative, trauma-informed, culturally responsive, and accountable team environment • Provide guidance on screening, assessment, risk identification, triage, crisis response, safety planning, and referral decisions • Review complex cases and support escalation for urgent clinical, safety, or access concerns • Develop and communicate level-of-care service maps, referral pathways, decision-support tools, and provider workflows • Engage clinical providers and community partners regarding admission criteria, referrals, service availability, and access barriers • Develop and implement continuing education, case-based learning, and competency activities • Review call-center, referral, access, quality, and outcome data and recommend improvements • Monitor documentation, confidentiality, informed consent, clinical protocols, and compliance • Perform CAM Specialist functions as needed, including call handling, screening, resource navigation, referral coordination, follow-up, and documentation • Perform other duties as assigned

🎯 Requirements

• Master’s degree in social work, mental health counseling, marriage and family therapy, or a closely related behavioral health field from an accredited institution • Minimum of two (2) years of supervisory experience in a clinical setting • LMHC, LMFT, LCSW preferred • Valid driver’s license and current auto insurance • Advanced knowledge of behavioral health screening, suicide risk assessment, crisis intervention, safety planning, and level-of-care determination • Ability to provide clear clinical direction and make sound decisions in a fast-paced, high-volume call-center environment • Strong supervisory, coaching, training, conflict-resolution, and performance-management skills • Knowledge of community behavioral health, substance use, social service, crisis, and supportive-service systems • Ability to analyze program data, identify trends, evaluate service gaps, and translate findings into practical improvements • Strong verbal, written, interpersonal, and documentation skills • Ability to communicate with callers, staff, providers, and community partners • Ability to develop and maintain service maps, referral pathways, protocols, workflows, and training materials • Working knowledge of confidentiality, professional ethics, mandated reporting, and applicable federal and Florida requirements • Proficiency with call-center technology, electronic records, databases, reporting tools, and standard office applications • Demonstrated cultural humility and ability to provide trauma-informed, person-centered, and equitable services • Ability to lift or carry up to 25lbs when required • Prolonged periods of sitting at a desk and working on a computer • Successful completion of background screening requirements, including drug screening, applicable motor vehicle checks, and fingerprinting through the Florida Care Provider Background Screening Clearinghouse

🏖️ Benefits

• 15 PTO Days per year • 13 Paid Holidays • Medical, Dental & Vision insurance • Healthcare Concierge • Dependent Care and Healthcare Flexible Spending Account • Immediate eligibility for 403b Savings Plan with 25% match • Supplementary Accident, Hospital Indemnity and Specified Disease insurance • Employer Paid and Additional Voluntary Life/AD&D insurance • Pet, Legal and Identity Theft programs • Continuous training and professional development opportunities • Mileage Reimbursement • Individual and group supervision from a Board-Certified qualified supervisor at no cost to the employee, depending on staff availability and scheduling capacity • Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer

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