Business Process Analyst – Technical Writer

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H And R Computer Consulting Services

WebsiteLinkedInAll Job Openings

- employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

H And R Computer Consulting Services is an IT consulting and staffing firm that provides project management, systems integration, managed IT solutions, and professional recruitment/outsourcing services to business clients. The company places software developers and IT professionals, supports implementation and maintenance of technology systems, and offers management consulting to help clients align technology with business goals. Its website and job listings indicate active technical recruiting and placement services alongside consulting engagements.

📋 Description

• Attend virtual meetings with NOAA OAR administrative teams and portal development staff. • Prepare structured agendas and open questions for meetings. • Capture and issue meeting minutes, decisions, and action items within one business day. • Maintain an action item register with owners and due dates. • Compile administrative workflows into standardized Standard Operating Procedures. • Manage SOP validation, comments, version control, change logs, and final packaging. • Decompose validated SOPs into discrete, testable portal requirements. • Assign requirement identifiers, source references, priorities, and acceptance criteria. • Map workflows to ticketing-system capabilities and maintain traceability. • Coordinate reconciliation of conflicting processes across administrative teams. • Serve as the interpretive channel between administrative teams and portal developers. • Respond to developer questions and propose alternatives when constraints prevent implementation. • Write and validate step-by-step end-user portal instructions. • Produce weekly meeting summaries and monthly status reports. • Perform quality checks and track risks, blockers, and stalled reviews.

🎯 Requirements

• Bachelor's degree in English, Communications, Information Systems, Business Administration, or a related field; additional directly relevant experience may substitute. • Five or more years of professional experience in technical writing, business analysis, process documentation, or requirements development. • Experience authoring Standard Operating Procedures, process documentation, or workflow documentation. • Experience translating business or administrative processes into system requirements for development teams. • Experience facilitating working sessions and eliciting process detail from subject matter experts. • Experience coordinating across organizational boundaries and resolving conflicting process definitions. • Advanced proficiency with Microsoft Word, including templates, styles, and version control. • Working proficiency with Microsoft Excel. • Proficiency with Microsoft Teams, Zoom, or Google Meet. • Proficiency with SharePoint or Google Drive. • Exceptional written English with minimal editing required. • U.S. work authorization. • Ability to pass standard Federal contractor onboarding. • Reliable high-speed internet and a suitable home office.

🏖️ Benefits

• 401(k) • Competitive salary • Dental insurance • Health insurance • Vision insurance • Fully remote work arrangement • Reliable high-speed internet and a suitable home office • No Government equipment is provided