ISP Support Technician

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. • Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. • Utilize and contribute to the internal knowledge base for common issues and solutions. • Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions. • Provide excellent customer service with a positive and professional attitude. • Troubleshoot and resolve customer complaints or concerns effectively. • Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs. • Perform other duties as assigned.

🎯 Requirements

• Proficiency with Windows 10 and Windows 7. • Strong troubleshooting and problem-solving skills. • Experience in a call center or help desk environment. • Ability to multitask and maintain attention to detail. • Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps. • Ability to work from home with a hard-wired Ethernet connection (cable not provided).

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)