Lead Software Engineer – Dynamics 365 Contact Center

🔥 1 hour ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $117.7k - $188.3k / year

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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H&R Block

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Founded 1955

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👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Design, develop, configure, and support enterprise-scale customer engagement solutions • Lead the technical design and implementation of Dynamics 365 Contact Center solutions • Design end-to-end customer service and contact center solutions using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, Azure Services, and Microsoft Teams integrations • Define development standards, coding practices, and architecture patterns • Create technical specifications, solution diagrams, and integration designs • Provide technical guidance and mentorship to engineers, analysts, and consultants • Evaluate Microsoft platform capabilities including Copilot, AI agents, automation, and emerging contact center features • Review solution designs, code, configurations, and deployment plans • Build custom applications, plugins, workflows, integrations, and automation using Microsoft Power Platform and .NET technologies • Troubleshoot and support complex, high-impact issues spanning multiple systems, teams, or technologies

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 7+ years of software engineering experience • 5+ years implementing Microsoft Dynamics 365 solutions • 3+ years leading technical teams, projects, or enterprise platform implementations • Experience with Dynamics 365 Contact Center or Dynamics Customer Service preferred • Power Apps Component Framework (PCF) preferred • AI-Assisted Development Tools preferred

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture

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