Bilingual Call Center Representative

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🔥 2 minutes ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Directors' Choice

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Directors' Choice is a 24/7 contact center and communication consultancy designed specifically for funeral directors and deathcare professionals. Created by a funeral director and staffed by specialized agents, it provides dedicated answering services, customized communication workflows, and technology (mobile app, client portal, CRM integrations) to support funeral homes, cremation providers, cemeteries, and related services. The company emphasizes compassionate, expert call handling, data security (HITRUST certification), bilingual agents, live transfers, web chat, and configurable alerting and message delivery to help teams manage after-hours calls and improve family support.

📋 Description

• Answer high-volume, sensitive inbound calls from family members, hospice nurses, and funeral directors • Gather background details and service requests and document them accurately in company software • Prioritize urgent calls and execute emergency paging, warm transfers, or dispatching • Translate and relay messages in English and Spanish • Navigate multiple web applications, directories, and customized client instructions while managing live calls • Maintain punctual attendance to support 24/7 service • Provide inbound communication support for the funeral service industry

🎯 Requirements

• Must reside in Florida, Georgia, North Carolina, South Carolina, or Texas • Must operate from the address submitted if hired • Fluent in verbal and written English and Spanish, with ability to translate if needed • Clear diction, professional tone, and excellent written grammar/spelling • Ability to remain calm, respectful, and supportive in delicate situations • Fast, accurate typing skills • Experience using Windows applications and web platforms • Strong work ethic and excellent attendance record • Personal computer meeting technical specifications during the initial 90-day period • Windows 11 or higher with minimum 1 GB free storage • High-speed wired Ethernet connection with minimum 50 Mbps download/10 Mbps upload • Dedicated USB wired headset with microphone • Dual monitors with minimum resolution of 1600x900 • Must be available for 40 hours per week on 2nd shift

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP) • Medical, Dental, and Vision Coverage • 401(k) with competitive company match • Generous Paid Time Off (PTO) • Paid training and ongoing professional support • Employer-paid Life Insurance • Legal Assistance benefits • Company-issued hardware provided upon successful completion of 90 days

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