District Leader – Call Center Operations

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liveops, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.

📋 Description

• Lead, coach, develop, and support a team of Client Results Specialists • Conduct coaching sessions, performance evaluations, and development planning discussions • Monitor and manage quality, productivity, attendance, compliance, and customer experience metrics • Support recruiting, onboarding, training, engagement, and retention initiatives • Recognize high performance and address performance concerns • Lead day-to-day contact center operations to achieve service levels, productivity targets, quality standards, and client expectations • Monitor operational metrics and drive performance improvements • Analyze trends to enhance customer, patient, and employee experiences • Partner with Workforce Management, Quality, Training, and Operations teams • Ensure adherence to client requirements, company policies, procedures, and regulatory guidelines • Lead continuous improvement initiatives • Develop and implement strategies using operational data and performance insights • Support client initiatives, program objectives, and organizational priorities • Assist with reporting, analysis, forecasting, and business recommendations • Coordinate projects, initiatives, and competing priorities • Develop solutions to improve performance, service delivery, and operational outcomes • Build relationships with clients and internal stakeholders • Communicate performance, risks, opportunities, and recommendations to leadership • Resolve escalated Specialist, customer, operational, and client issues • Partner across departments to achieve client goals

🎯 Requirements

• Bachelor's degree preferred or equivalent experience • 3+ years leading teams in a contact center or customer service environment • Demonstrated experience leading, coaching, and developing frontline employees • Strong communication, presentation, and interpersonal skills • Experience analyzing operational performance metrics and implementing improvement strategies • Strong problem-solving and critical-thinking abilities in a fast-paced environment • Ability to manage multiple priorities, projects, and deadlines effectively • Experience leveraging CRM, workforce management, reporting, and customer relationship management tools • Working knowledge of customer service operations, quality management, and performance management practices • Experience collaborating across multiple functions to drive business results and achieve client objectives • Experience leading teams in patient support highly preferred

🏖️ Benefits

• Remote work arrangement • Flexible workforce model • Access to cutting-edge technology • Opportunities to support Fortune 500 and enterprise clients • Employee engagement and development initiatives • Recognition and rewards for high performance

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