Bilingual Call Center Agent

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Directors' Choice

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Directors' Choice is a 24/7 contact center and communication consultancy designed specifically for funeral directors and deathcare professionals. Created by a funeral director and staffed by specialized agents, it provides dedicated answering services, customized communication workflows, and technology (mobile app, client portal, CRM integrations) to support funeral homes, cremation providers, cemeteries, and related services. The company emphasizes compassionate, expert call handling, data security (HITRUST certification), bilingual agents, live transfers, web chat, and configurable alerting and message delivery to help teams manage after-hours calls and improve family support.

📋 Description

• Answer high-volume, sensitive incoming calls from family members, hospital staff, hospice nurses, and funeral directors • Gather vital background details, caller context, and initial service requests • Document intake information immediately and accurately in software systems • Evaluate call priority and execute emergency paging, message routing, or direct warm transfers • Provide bilingual translation and message relay in English and Spanish • Manage active phone calls while navigating multiple internal web applications, reference directories, and account-specific instructions • Follow tailored procedures for hundreds of client accounts • Maintain punctual attendance and consistent availability during scheduled shifts

🎯 Requirements

• Fluent verbal and written communication in both English and Spanish • Ability to provide clear translation and message relay • Clear diction, professional phrasing, and strong written grammar/spelling • Warm, professional tone suited for active listening and supporting individuals in sensitive situations • Fast, accurate typing skills • Familiarity with Microsoft Windows applications and web-based platforms • Proven record of reliable attendance, strong work ethic, and punctuality • Must be a Texas resident • Must use personal equipment meeting technical standards during the initial 90-day introductory period • Windows 11 or higher with at least 1GB of free storage space • High-speed, direct-wired Ethernet connection with minimum 50 Mbps download and 10 Mbps upload • Dedicated USB wired headset with a microphone • Monitor resolution of at least 1600x900 and two monitors • Apple/Mac products, Chromebooks, tablets, Wi-Fi, cellular hotspots, satellite, DSL, and dial-up are not supported or permitted

🏖️ Benefits

• 401k • Dental Insurance • Health Insurance • Vision Insurance • Paid Time Off • Employee Stock Ownership Plan (ESOP) • 401(k) plan with competitive company matching contributions • Paid Training and Ongoing Support • Employer-provided life insurance • Specialized legal assistance benefits • Company-issued hardware provided after successful completion of the initial 90-day introductory period

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