Lead Customer Service, Seasonal

🔥 12 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $25 - $37 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead and develop a team of seasonal Tier 1 and Tier 2 agents, including daily oversight, engagement, and accountability • Provide coaching through 1:1s, real-time feedback, and team huddles • Monitor and manage performance metrics including AHT, Quality, SAT/CSAT, and adherence • Implement targeted improvement plans • Interview, hire, onboard, and train seasonal agents • Oversee attendance, scheduling, and queue support to meet service levels • Troubleshoot technical, process, and system-related issues • Provide escalation support and limited direct client chat support • Maintain documentation of coaching, performance trends, and operational insights

🎯 Requirements

• Prior experience in a client-facing or operations role • Demonstrated ability to coach, support, or mentor others • Strong communication and interpersonal skills • Ability to work in a fast-paced, metrics-driven environment

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for well-being and life outside of work • Potential incentive compensation or short-term incentive plans