Manager, Assisted Experience – Innovations

🔥 13 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $101.2k - $161.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead the plan to scale proof-of-concept initiatives into two regions, select franchise locations, and a test market • Lead an Associate Manager and Project Manager • Oversee a specialty team of full-time and seasonal tax professionals supporting virtual client service, product feedback, experience testing, and flexible business needs • Translate tested concepts into scalable operating models, workforce plans, governance routines, implementation roadmaps, and support structures • Facilitate alignment across Operations, Product, Technology, Finance, Talent Acquisition, Learning & Development, Marketing, Client Support, Franchise, and Field Leadership • Prepare updates, recommendations, decision points, and risk mitigation plans for Director, VP, and senior leadership audiences • Capture and synthesize feedback from tax professionals, clients, field leaders, and cross-functional partners • Recommend whether solutions should be refined, stopped, or scaled • Align communications, training, field enablement, and adoption plans • Monitor readiness and adjust support based on results, risks, and stakeholder feedback • Evaluate operational, workforce, client, associate, and financial inputs to identify risks, opportunities, tradeoffs, and scaling recommendations

🎯 Requirements

• Bachelor’s degree in Business, Management, Operations, Finance, Organizational Leadership, Project Management, Analytics, or a related field, or the equivalent through a combination of education and related work experience • Minimum 10 years of related work experience • 7+ years of progressive experience leading complex strategic initiatives, enterprise programs, business transformation, operations, or organizational change • Accountability for large-scale, cross-functional initiatives with significant organizational impact, multiple stakeholders, and competing priorities • Experience leading managers and professional teams, developing talent, allocating resources, and building organizational capability • Ability to translate enterprise strategy into scalable operating models, implementation roadmaps, workforce solutions, and measurable business outcomes • Ability to influence senior leaders, facilitate enterprise decisions, and drive alignment across organizational boundaries without direct authority • Strong business and financial acumen • Experience establishing executive governance, performance measures, risk mitigation plans, and decision-making routines for complex portfolios or programs • Advanced analytical, strategic thinking, and problem-solving skills • Advanced written, verbal, presentation, and facilitation skills • Demonstrated success leading change, adoption, and sustainment across multi-location or enterprise environments over multiple business cycles • Ability to travel up to 50% during busy tax season

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for life both in and outside of work