Manager, Product Insights

Job not on LinkedIn

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $109.8k - $175.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead, develop, and inspire a high-performing team of Product Insights ICs aligned to key product portfolios • Set the strategy and lead the evolution of the Product Insights function • Transform customer feedback, support interactions, operational data, and sentiment signals into prioritized recommendations • Own the Product Insights opportunity portfolio across Customer Care • Make prioritization and resource trade-offs based on customer impact, support demand, business value, strategic alignment, and expected outcomes • Establish repeatable mechanisms for surfacing customer issues, emerging trends, and product opportunities to Product leaders • Design, implement, and govern weekly insights reviews, monthly product performance reviews, quarterly product planning inputs, and executive product insights reviews • Own the intake, prioritization, and tracking process for customer-driven product insights and known issues • Shape customer and support impact strategy for significant launches and product changes • Serve as a strategic advisor to Product Directors, Group Product Managers, and Customer Care leadership • Lead Product Insights participation in quarterly and annual planning processes • Define and manage the Product Insights performance framework • Identify systemic customer support challenges spanning individual product areas and build enterprise-level recommendations • Align Product, Customer Care, Data Science & Analytics, and Operational leaders around high-value customer opportunities

🎯 Requirements

• A BS/BA in a related field or an equivalent combination of education and experience • 8+ years of experience across customer support, product management, product operations, and/or strategy functions • 3 years leading and developing people • Exceptional analytical skills • Ability to identify patterns, synthesize complex customer and operational data, and translate findings into actionable recommendations • Strong customer advocacy mindset • Demonstrated success managing complex product portfolios, setting priorities across competing opportunities, and making resource allocation trade-offs • Strong understanding of product strategy, roadmap planning, prioritization frameworks, customer discovery, and outcome measurement • Strong judgment and ownership mindset • Ability to navigate ambiguity, balance competing priorities, and drive outcomes through influence, collaboration, and execution • Experience building or scaling Voice of the Customer programs • Experience defining feedback inputs, establishing stakeholder cadences, and demonstrating measurable business or product impact • Proven ability to influence Director- and VP-level stakeholders through evidence, credibility, and relationship-building • Exceptional written, oral, and interpersonal communication skills • Strong presentation abilities

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Continuous learning • Support for well-being and life inside and outside of work • Potential participation in incentive compensation or short-term incentive plans