Seasonal Virtual Client Services Center Instructor

🔥 18 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Assist with, prepare for, and facilitate training for call center agents supporting the Client Service Organization and Field Technology Support call centers • Deliver effective training courses and performance support materials • Identify learning objectives for each course and align courses with business unit strategic objectives • Work with a Senior Training Developer to select instructional delivery methods matching learning objectives • Provide input on training needs assessments and job/task analysis • Support ongoing development and improvement of training courses • Administer polls/learning checkpoints and monitor agent participation • Share training program progress with the leadership team using the standard report results template

🎯 Requirements

• High school diploma or equivalent • 2 years minimum related work experience • Effective time management and organization skills with the ability to handle multiple priorities • Strong communication and presentation skills • Ability to deliver training in an adult learning environment • Ability to administer polls/learning checkpoints and monitor agent participation • Ability to use standard report results template to share progress with leadership team

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning