Customer Account Manager – Alternate Channel

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Häagen-Dazs Shops

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1976

🍽️ Food & Beverage

🏨 Hospitality

🛒 Retail

Food & Beverage • Hospitality • Retail

Häagen-Dazs Shops is a consumer-facing ice cream and frozen dessert brand and retail presence, offering a wide range of scoopable ice creams, bars, cones, non-dairy and gluten-free options, flavors, and related recipes and nutrition information via its website and retail channels. The brand is positioned for direct consumers with product information, where-to-buy guidance, and promotional content, operated under the Froneri corporate umbrella.

📋 Description

• Sell, negotiate, and execute business plans across alternate channels. • Create selling stories using business intelligence data. • Drive new business development and channel expansion across airports, theme parks, sports and entertainment venues, hospitality, higher education, healthcare, and other alternate channels. • Grow and optimize existing accounts through business planning, assortment expansion, promotional execution, and data-driven account management. • Build scalable channel strategies using consumer insights, cross-functional partnerships, and distributor relationships. • Create new-item presentations with data-specific information to hold and gain shelf space. • Create and modify sales forecasts for each category. • Negotiate monthly customer promotions. • Understand customer contracts and work within guidelines to ensure policy compliance. • Manage trade spend to maximize profitability while maintaining customer relationships. • Analyze promotion effectiveness through data reporting. • Execute Dreyer’s Grand Ice Cream priorities. • Collaborate with Customer-Facing Supply Chain, Finance, Category Sales Development, and other functional groups. • Check products in stores and locations, provide retail-experience feedback, and challenge issues as needed. • Maintain frequent customer interaction to implement annual plans, gain distribution, activate customer category strategies, support shopper marketing, and address service-level or product-quality issues. • Identify gaps between customer plans and feedback and propose resolutions. • Ensure achievement of customer targets and KPIs, including category growth, sales, customer service, and in-stock levels. • Develop and execute strategic business-development plans. • Cultivate prospective and existing customer relationships through engagement, business reviews, industry networking, and collaborative planning. • Identify market gaps, competitive threats, and emerging channel trends, then develop and present solutions. • Lead prospecting, pipeline management, customer presentations, contract negotiations, and onboarding. • Partner cross-functionally on customer strategies, new-item launches, and growth initiatives. • Deliver business-development KPIs including new account wins, revenue growth, distribution gains, volume, profitability, and customer retention. • Track net sales, trade spend, share growth, gross margin, forecasting accuracy, and promotional-plan reporting accuracy.

🎯 Requirements

• Experience managing or selling into non-traditional retail channels such as airports, hospitality, theme parks, sports and entertainment venues, foodservice, higher education, healthcare, or other alternate channels. • Experience working with GPOs to create centralized product demand. • Strong network of industry contacts and decision-makers across key alternate channels. • Proven track record securing new placements, expanding distribution, and delivering profitable growth. • Demonstrated success developing new business while growing existing accounts through customer partnerships, distributor management, and joint business planning highly preferred. • Ability to take initiative, identify customer issues, recommend solutions, and execute resolutions. • Proven ability to build effective relationships with customers and internal associates. • Strong negotiating skills to create win-win outcomes. • Strong oral, written, and interpersonal communication skills. • Ability to achieve performance goals with minimum direction and supervision. • Solid forecasting skills. • Ability to research data from Circana, Power BI, Numerator, Kwikee, Run Report, and Trade Rate Report. • Experience in the ice cream category preferred. • College or undergraduate degree preferred.

🏖️ Benefits

• Remote-based position • Career growth and business-leadership development opportunities • Hands-on exposure to Sales, Marketing, Operations, Finance, and Supply Chain • Equal opportunity employer valuing diversity