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eCommerce Specialist

🔥 12 hours ago

🌽 Illinois – Remote

infoinfo

đź’µ $60k - $70k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

🛍️ E-commerce

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Logo of HALO Branded Solutions

HALO Branded Solutions

1001 - 5000 employees

đź’Ľ Consulting

📦 Logistics

📣 Marketing

đź’° Private Equity Round on 2016-01

Consulting • Logistics • Marketing

HALO Branded Solutions is a company specializing in branded merchandise and promotional products to enhance brand engagement and recognition. They offer a variety of services including custom kitting, company stores, holiday gifting, and creating employee welcome kits. In addition, HALO provides solutions for employee recognition and incentives through tailored programs that align with company cultures. The company also focuses on creating brand ambassadors through company uniforms and branded apparel. HALO serves a wide range of industries by providing creative services, technology solutions, and logistics support to capture and maintain the attention of clients and employees. Their commitment to sustainability and impactful experiences is central to their operations.

đź“‹ Description

• Own the performance and growth of a portfolio of live client online stores. • Track store performance, analyze analytics, identify what is working and what is not, and provide recommendations to improve customer experience and business growth. • Partner with account managers, web content, and technical support teams to move approved work forward, track commitments, surface blockers, and escalate risks. • Lead promotions and launches from setup through launch, review outcomes, measure impact, and capture lessons learned. • Oversee performance and growth recommendations for assigned eCommerce stores. • Build, maintain, and review analytics dashboards tracking traffic, conversion, revenue, average order value, search behavior, and user engagement. • Identify trends, friction points, opportunities, risks, and anomalies. • Review site feedback and user experience data to identify usability issues, broken paths, and confusing journeys. • Make data-backed recommendations for content, merchandising, navigation, promotions, and user experience. • Tell each store's performance story, including what happened, why, customer implications, and next steps. • Lead client meetings and incoming webstore requests, scope standard or custom solutions, and explain scope, effort, and timeline. • Coordinate delivery from intake through completion, including team engagement, build, QA, launch, progress monitoring, and follow-through. • Prepare performance summaries, insights, visuals, and recommendations for quarterly business reviews (QBRs). • Share insights and successful ideas across the portfolio and with peers. • Align attention, cadence, and reporting with each client's tier and priority. • Perform other duties as assigned.

🎯 Requirements

• 3+ years of experience in eCommerce, digital analytics, account management, or a related field working with online stores or digital programs. • Strong analytical skills and experience with analytics platforms such as Google Analytics (GA4). • Ability to turn data into clear, actionable insight and performance stories. • Experience making and prioritizing recommendations to improve conversion, user experience, and revenue, including conversion rate optimization (CRO). • Understanding of eCommerce fundamentals, including merchandising, promotions, navigation, search, and the online customer journey. • Ability to scope requests into solutions, distinguish standard offerings from custom work, and coordinate delivery through QA and launch. • Strong understanding of customer experience, design, content, and site behavior. • Ability to independently manage a portfolio, stay organized across multiple accounts, and meet deadlines with minimal direction. • Resourceful and proactive, with sound prioritization and escalation judgment. • Excellent written and verbal communication skills and confidence in client-facing conversations. • Ability to explain performance and recommendations to non-technical audiences. • Ability to partner with cross-functional teams and hold others accountable for follow-through. • Familiarity with quarterly business reviews (QBRs) or client reporting is a plus. • Familiarity with site feedback or user experience tools and basic SEO concepts is a plus. • Highly detail oriented and organized, able to manage multiple priorities and deadlines accurately. • Ability to work independently under minimal supervision and collaboratively within a cross-functional team. • Ability to work under pressure and meet deadlines; occasional overtime may be required for launches or critical issues. • Bachelor's degree in marketing, business, information technology, analytics, or a related field, or an equivalent combination of education and experience.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Voluntary Benefits • 401(k) Retirement Savings Plan • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA) • Career advancement opportunities and internal promotions • Learning from industry leaders • Leadership experiences • Recognition awards convertible into gift cards, trips, concerts, and merchandise • Reasonable accommodations for individuals with disabilities

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