Community Care Coordinator

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Hanger, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1861

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system • Support patients with amputations before and after surgery by providing information, resources, advice, and counsel about prosthetic/orthotic fitting processes and options • Coordinate AMPOWER visits • Build and maintain referral relationships for Hanger Clinic • Assist with obtaining clinical documentation for insurance coverage • Maintain patient engagement through follow-up communications and appointments to ensure continuity of care • Provide updates on surgeon follow-up visits, including wound descriptions, photos, care-plan details, and modifications • Complete hospital, skilled nursing facility, and rehabilitation facility visits as needed by the care team • Identify and follow up on referrals to ensure continuity of care and meet patient/family needs • Act as a contact for patients, families, physicians, outside agencies, staff, and the general public regarding clinic services • Serve as liaison between patients and clinic areas/ancillary services for pre-operative and post-operative planning, preparation, and care coordination through definitive device delivery • Use CCC clinical communication and tracking tools to communicate with patients and health professionals • Assist patients with upcoming visits and fittings, potentially becoming an ABC Certified Orthotic Fitter • Coordinate day-to-day communication and management with patients, care-team members, referral partners, Hanger personnel, and office staff • Interact with community healthcare providers to build relationships and foster opportunities to serve more patients

🎯 Requirements

• Minimum 2 years of experience in a patient care environment • BA/BS in a health-related field or equivalent work experience • Ability to be credentialed in major hospital systems • Experience providing a high level of customer service in a fast-paced environment • Ability to handle confidential data with discretion • Valid, non-revoked passenger vehicle driver’s license, or eligibility to obtain one, with a driving record meeting Hanger’s Motor Vehicle Safety Policy • Strong interpersonal, oral, and written communication skills • Strong customer service skills • Empathetic, kind, and engaging personality • Excellent organizational skills • Understanding of insurance • Time management and ability to maintain a schedule • Preferred ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extender, OTA, Social Work, or similar certification or equivalent experience • Experience with progressive responsibilities in healthcare facility administrative support, such as insurance processing coordinator, patient care coordinator, MA, or related roles • Experience interfacing with physicians, nurses, physical therapists, occupational therapists, and clinical support personnel • Ability and willingness to work with handicapped individuals • SharePoint and post-acute CRM proficiency • Understanding of medical reimbursement and terminology • Understanding of Hanger Clinic front-office duties preferred • Ability to use computers, Windows-based software, email, and necessary office equipment • Ability to be credentialed in major hospital systems

🏖️ Benefits

• Competitive Compensation Packages • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest