Operations Analyst

🕒 August 15

🇺🇸 United States – Remote

💵 $49.7k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

📦 Logistics

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Track open issues from intake through resolution, ensuring clear ownership, timely follow-up, and consistent stakeholder communication • Research operational errors and quality issues to determine root cause and summarize findings to support corrective action • Identify recurring themes across issues and provide feedback to internal teams to reduce repeat problems and improve process reliability • Execute retailer configuration and preference updates in the configuration management application • Support operational change management by ensuring updates are completed correctly and communicated to relevant stakeholders • Build and maintain documentation, trackers, and reporting to improve visibility into issue volume, trends, and resolution outcomes • Partner cross-functionally with Operations, Customer Success, Sales, Onboarding, and other teams to resolve issues and improve the retailer experience • Contribute to scalable workflows and stronger operational controls • Assist in documenting Standard Operating Procedures for new process and software feature launches • Manage intake, triage, escalation, and resolution of transportation and shipping-related exceptions • Coordinate day-to-day transportation issues requiring partnership with sites and external broker partners

🎯 Requirements

• 3+ years of experience in operations, logistics, transportation, supply chain, customer operations, or a similar analytical and cross-functional role • Demonstrated ability to independently manage issue intake, prioritization, follow-up, and resolution across multiple stakeholders • Strong problem-solving skills and ability to investigate issues, identify patterns, and determine root cause • Excellent written and verbal communication skills, with ability to provide clear, concise updates to technical and non-technical partners • High attention to detail and a strong sense of ownership • Comfort working in a dynamic environment where priorities can shift quickly • Ability to balance urgent day-to-day issue management with longer-term process improvement • Experience working in operational systems or configuration tools, with ability to make precise updates in a controlled way • Proficiency with spreadsheets, reporting, and basic operational analysis • Candidates must be authorized to work in the U.S. • Experience in transportation, shipping, parcel, broker management, or exception management workflows (nice to have) • Experience supporting customer or retailer-facing operations (nice to have) • Familiarity with customer management systems, system administration, or operational tooling (nice to have) • Experience working with third-party logistics or freight partners (nice to have) • Comfort identifying and proposing process improvements based on issue trends and operational data (nice to have)