Help Desk II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $31 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harbor IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $37M Series C on 2005-04

Consulting • Healthcare • Logistics

Harbor IT is a cyber-first managed services provider that delivers integrated IT, cybersecurity, and cloud services to organizations operating in complex, mission-critical, and regulated environments. They provide managed cybersecurity (including MDR), security awareness training, cyber governance and risk due diligence, managed IT helpdesk, server and network management, and managed cloud and infrastructure services. Harbor IT focuses on clients such as private equity-backed companies, healthcare & life sciences, critical infrastructure, and regulated professional services, emphasizing security, uptime, and enterprise value.

📋 Description

• Serve as a Tier 2 escalation point for Help Desk I technicians • Resolve advanced hardware, software, and network issues • Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations • Troubleshoot Windows 10/11 OS issues, user profile corruption, printer and network connectivity, and MFA-related problems • Manage endpoint security and patching through SentinelOne, ThreatLocker, and N-able • Document technical processes and knowledge base articles for internal use • Collaborate with infrastructure and project teams on deployments and server upgrades • Perform proactive system monitoring and maintenance to ensure uptime and performance • Communicate technical solutions clearly to clients and team members • Manage tickets end-to-end and mentor junior technicians

🎯 Requirements

• Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services • Experience with ticket triage, prioritization, and root cause analysis in an MSP setting • Familiarity with common COTS tools, including SentinelOne, ThreatLocker, DUO, and N-able • Strong communication, customer service, and mentoring abilities • Ability to manage multiple client environments and competing priorities effectively • Security-first mindset with focus on compliance and best practices • 3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment • Experience supporting Microsoft 365, Intune, MFA, and DNS • Some exposure to firewalls • Bachelor's degree in Information Systems, Computer Science, or related discipline preferred • Certifications such as CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator, or equivalent preferred

🏖️ Benefits

• Opportunities to expand into project work or system administration • Exposure to enterprise-grade tools and clients across multiple industries