Senior Coordinator – Casino Operations

🔥 30 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hard Rock Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🎲 Gambling

🎮 Gaming

💰 $85M GROWTH EQUITY NON VC on 2023-03

Gambling • Gaming

Hard Rock Digital is the interactive gaming and sports-betting arm of Hard Rock International and the Seminole Tribe of Florida. It builds and operates the Hard Rock Bet sportsbook and online casino (available on mobile app and desktop) and Hard Rock Games social gaming apps, delivering sports betting, online casino (slots, table games, live casino) and casual/social gaming experiences tied to the Hard Rock entertainment brand. Hard Rock Digital serves as the exclusive vehicle for Hard Rock International and Seminole Gaming for interactive gaming and sports betting on a global basis.

📋 Description

• Investigate and resolve escalated casino incidents from triage through resolution • Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed • Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements • Use AI and scripting to automate repetitive tasks and improve team efficiency • Identify and escalate third-party platform issues • Create and maintain internal tools, runbooks, and documentation • Contribute to and improve the team's knowledge base

🎯 Requirements

• Experience in iGaming, casino operations, live operations, or another compliance-heavy industry • Track record of managing complex incidents across multiple teams and vendors, keeping things organized under pressure • Hands-on experience with scripting or automation, Python, SQL, or similar • Genuine interest in applying AI tools to operational and compliance problems • Familiarity with Atlassian Jira and Confluence for issue tracking and documentation • Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders • Core hours are daytime, with periodic on-call weekend coverage for live incident response • High curiosity mindset and drive to continuously improve systems and processes

🏖️ Benefits

• Competitive pay and benefits • Start-up culture backed by a secure, global brand • Roster of Uniques • Diverse and inclusive work environment • Equal opportunity employer

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