UX Researcher

🔥 16 minutes ago

🐊 Florida, New Jersey – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 15%

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Hard Rock Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🎲 Gambling

🎮 Gaming

💰 $85M GROWTH EQUITY NON VC on 2023-03

Gambling • Gaming

Hard Rock Digital is the interactive gaming and sports-betting arm of Hard Rock International and the Seminole Tribe of Florida. It builds and operates the Hard Rock Bet sportsbook and online casino (available on mobile app and desktop) and Hard Rock Games social gaming apps, delivering sports betting, online casino (slots, table games, live casino) and casual/social gaming experiences tied to the Hard Rock entertainment brand. Hard Rock Digital serves as the exclusive vehicle for Hard Rock International and Seminole Gaming for interactive gaming and sports betting on a global basis.

📋 Description

• Translate business questions into actionable UX/CX research plans supporting Product, Design and Marketing priorities • Scope, prioritise, resource and deliver research projects on time and to a high standard • Deliver qualitative and quantitative research projects end-to-end, including briefing, method selection, scripting, fieldwork, analysis and reporting • Organise participant recruitment and conduct usability testing, customer journey mapping, experience evaluations, and concept and prototype testing • Identify pain points, opportunities and improvements across websites, apps, features, content and propositions • Track and report CX measures including NPS, SUS, satisfaction and ease of use • Contribute to, build and update dashboards and summaries • Connect CX measures and behavioural trends with customer attitudes, segments and experiences • Facilitate in-person and remote research or design workshops • Develop approaches to recruit hard-to-reach player segments, including VIP players and customers in specific state markets • Monitor UX/CX developments in gambling, gaming and relevant consumer sectors • Bring competitor and industry best practices to the team and share tools, techniques and learnings across the UX and Insights community

🎯 Requirements

• 3-5 years of experience in a UX or CX research role, ideally within digital products, gambling, gaming or a comparable consumer sector, or demonstrable interest in the gambling sector • Practical experience working on qualitative and quantitative research, online and in person • Experience with usability testing, journey mapping, concept and prototype testing, and CX measurement, including NPS and CSAT • Confidence using UserTesting, Qualtrics, SurveyMonkey, Survicate and Power BI • Ability to learn new tools quickly • Ability to use AI-assisted tools responsibly while maintaining research ethics, data privacy and confidentiality • Comfortable presenting results to key stakeholders • Ability to work collaboratively in a fast-paced, scaling environment • Understanding of research ethics, participant consent and data privacy • Ability to handle player information responsibly • Ability to work effectively in a remote environment • Confident communication with colleagues and vendors through video calls, Slack or Microsoft Teams

🏖️ Benefits

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand • Roster of Uniques • Diverse and inclusive work environment • Equal opportunity employer

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