Patient Advocate – Pharmacy Technician

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💊 Pharmacist

👻 Ghost score 0%

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Support care of HarmonyCares patients through the centralized Patient Contact Center • Provide exceptional customer service to inbound inquiries from external and internal entities • Serve as the first point of contact for medication refill requests • Resolve calls or redirect callers to other teams or escalate to the pharmacist per protocols • Enter prescription renewal requests into the EMR and review patient records for discrepancies • Follow renewal protocols for medication quantities and refills • Identify and escalate medication issues outside established protocols • Optimize refill service workflows and processes • Maintain accurate EMR documentation • Complete opening and closing shift duties as assigned • Update patient information, pharmacies, and medication lists • Provide backup coverage to Patient Advocates as needed • Adhere to HIPAA and all state and federal laws • Address and escalate patient complaints, grievances, and concerns • Collaborate with care team members and participate in quality improvements

🎯 Requirements

• Active Certified Pharmacy Technician (CPhT) • Current and unrestricted pharmacy license or required training/certification per state guidelines • 3 years’ experience in a pharmacy technician role • Ability to communicate effectively with patients and their family members, and facility staff • Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff • Adept at reading, writing, mathematics; multi-tasking; work well within stressful environment • Ability to work independently with minimal supervision • Strong interpersonal, analytical and problem solving skills • Proficiency with Microsoft Office (Word, Excel) • Experience working with pharmacy technician protocols • 1 or more years working in a call center • Experience with EMR or pharmacy system • Medical Terminology

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training