Patient Engagement Specialist

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments • Explain program services in detail • Document call notes, scheduling details, patient/family feedback, and special needs in electronic systems • Expedite emergency clinical calls as needed • Process new appointments and changes to existing appointments • Meet department metrics including Quality Scores, Acceptance Rates, Patients Engaged, and alignment with HarmonyCares core values • Build trust with patients, understand their needs, and explain how HarmonyCares can support them and their families • Participate in call quality monitoring, ongoing training, and coaching programs • Collaborate with corporate and market-based team members to ensure exceptional patient service • Perform other duties as assigned

🎯 Requirements

• High school diploma • Ability to multi-task while given competing priorities • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times • Ability to problem solve and arrive at effective solutions in a timely manner • Ability to analyze problems and resolve issues in a rapid, direct and complete manner • Ability to adapt to new systems and changes as required and apply guidelines/procedures • Excellent phone etiquette and personable communication • Excellent written communication skills via computer systems • Excellent data-entry skills and ability to navigate multiple computer screens • 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position (preferred experience) • Working knowledge of the healthcare industry • Ability to speak multiple languages fluently (preferred)

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training