Patient Engagement Specialist

🔥 40 minutes ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Conduct outbound calls to eligible patients and facilitate efficient scheduling of initial in-home appointments • Ensure patients receive a detailed explanation of program services • Thoroughly and accurately document call notes and scheduling details in electronic systems • Expedite emergency clinical calls as needed • Process new appointments or changes to existing appointments • Document accurate and concise patient/family feedback and special needs in company systems • Achieve and sustain department metrics, including Quality Scores, Acceptance Rates, Number of Patients Engaged and alignment with HarmonyCares Core Values • Demonstrate compassion, attention to detail and collaboration with team members • Participate in call quality monitoring and continuous improvement • Clearly explain services and needs to patients and families • Complete ongoing training and coaching programs by deadlines • Work collaboratively with corporate and market-based team members to ensure exceptional patient service • Perform other duties as assigned

🎯 Requirements

• High school diploma • Ability to multi-task while given competing priorities • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times • Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner • Ability to analyze problems and resolve issues in a rapid, direct and complete manner • Demonstrates short and long-term persistence in meeting objectives and personal development • Ability to adapt to new systems and changes as required and apply guidelines/procedures • Excellent communicator with an uplifting and personable manner with outstanding phone etiquette • Excellent written communication skills with success in providing notes, updates, and written communications via computer systems • Excellent data-entry skills and proven ability to navigate multiple computer screens • 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position • Working knowledge of the healthcare industry • Ability to speak multiple languages fluently

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training

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