Associate Manager, IT Service Delivery

Job not on LinkedIn

🔥 6 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote

💵 $50k - $80k / year

⏰ Full Time

🟡 Mid-level

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Lead day-to-day IT support operations across technical and application support for the client hospital • Align service delivery with corporate revenue and margin goals • Build and nurture client relationships and proactively address issues • Monitor risks and ensure timely escalation • Optimize resource utilization and support high-performing teams • Identify operational gaps and facilitate process workflow modeling, process enhancements, automation strategies, and end-to-end use cases • Manage around-the-clock technical and application support processes, including Tier 1 and Tier 2 workflows • Meet SLA and OLA commitments • Recruit, onboard, assign, coach, and develop team members • Set objectives, provide feedback, address underperformance, and foster team collaboration

🎯 Requirements

• Proven experience leading a team responsible for Tier 1 troubleshooting across Citrix, Active Directory, and desktop/office environments • Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools • 5+ years relevant work experience • 2–3 years at the Senior level or equivalent experience • 2 years experience in information technology management • 0–2 years relevant leadership experience • Bachelor’s Degree (Preferred) • Availability to work Monday–Friday, within 8:00 AM–7:00 PM EST

🏖️ Benefits

• Standard shift working Monday–Friday, within 8:00 AM–7:00 PM EST