Client Success Executive

🕒 June 29

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Harris & Harris

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private equity on 2019-11

Healthcare • Consulting • Logistics

Harris & Harris is a debt collection and accounts receivable management firm that specializes in omnichannel communications and technology-driven recovery solutions for clients across government, toll authorities, healthcare, telecommunications, utilities, and banking. The company emphasizes customized recovery programs, strong security and compliance practices, robust reporting and analytics, and tailored consumer engagement (including mobile/text-to-pay). It offers professional services to increase recovery rates and improve consumer experience while maintaining strict data security and regulatory certifications.

📋 Description

• Manages mid – high level assigned clients of the organization to ensure contractual compliance and overall satisfaction • Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding • Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded • Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client • Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld • Troubleshoots issues and research problems as they arise • Ensures high priority work is completed within the assigned time frames • Increases communication and visibility with current clients in organization • Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level • Collaborates with Operations to enhance revenue with current clients • Promotes process improvements with clients and operations • Creates a solid and consistent stream of communication between Operations and current clients

🎯 Requirements

• 4 – 7 years of experience collaborating with external clients • 4 – 7 years of experience in meeting face to face with external clients • Bachelor’s Degree or higher level of education or equivalent experience • Excellent presentation skills • Excellent organization skills • Excellent communication skills (written and verbal) • Excellent analytical skills • Proficient working knowledge of Microsoft Office • Experience in financial services or collections preferred • Established home office and experience working from home preferred • Ability to travel 40% of the year

🏖️ Benefits

• Medical, Dental, and Vision insurances from premium providers • 401K with matching • Company paid Accident and Disability Insurance • Long Term Disability Insurance • EAP, and Travel Assistance • Tuition Reimbursement • Paid Time Off, Wellness, and Sick Days • Additional benefits such as identity theft protection • Flexible spending accounts • Pre-tax commuter benefits