Account Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $125k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Ensure a seamless transition from implementation to ongoing account management • Drive effective software adoption and realization of customer outcomes • Collaborate with Implementation, Training, and Support teams to ensure customer readiness and success • Build and maintain trusted relationships with key customer stakeholders, including executive sponsors • Lead Quarterly Business Reviews, strategic planning sessions, and regular check-ins • Understand customer goals, challenges, and long-term strategies • Partner with customers on AI workflow use cases and coordinate internal support • Own renewal strategy, forecasting, and customer communications • Monitor customer health indicators and proactively mitigate churn risks • Collaborate with Sales and Finance on pricing, contract renewals, and billing alignment • Identify and advance upsell and cross-sell opportunities • Analyze usage data and customer feedback to uncover growth potential • Develop and maintain strategic account plans • Provide forecasts and regular reporting on account health, renewal likelihood, and expansion pipeline • Present account insights to internal stakeholders • Navigate compliance requirements and government procurement processes for regulated clients • Share product updates and customer feedback with Product and Delivery teams • Serve as the primary point of contact for escalations and complex issues • Coordinate resolution efforts across Support, Delivery, and Product teams • Maintain accurate CRM documentation and account records • Improve account management practices, customer engagement processes, and tools • Leverage AI tools for account research, reporting, and customer follow-up • Share insights and lessons learned across the Account Management team

🎯 Requirements

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience) • 5+ years of experience in Account Management, Customer Success, or a similar client-facing role • Proven ability to manage complex customer relationships, including executive-level engagement • Strong organizational and communication skills; able to manage multiple accounts and priorities • Experience working cross-functionally with Sales, Product, Support, and Delivery teams • Proficiency with CRM systems (e.g., Salesforce) and account planning tools • Analytical mindset with ability to interpret usage data and customer health metrics • Experience delivering QBRs and structured customer reviews • Experience in SaaS, public sector, or regulated industries (e.g., defense, national security, government) • Familiarity with compliance frameworks such as ITAR, FedRAMP, or NIST standards • Background in renewal forecasting, expansion strategy, or customer lifecycle management • Eligibility for U.S. government security clearance (active clearance is a strong plus) • Experience supporting clients with sensitive or classified operations

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