Credit Balance Representative

🕒 September 1

🌽 Illinois, Minnesota, +4 more states – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Analyze insurance and patient payments posted to patient accounts to determine causes of credit balances • Understand payor contracts regarding payments and refunds • Use appropriate software and reporting to identify credit balances and determine refund actions • Identify overpayments and request refunds to the appropriate party in compliance with hospital policies and procedures • Process and post payments, refunds, and adjustments for account accuracy and customer satisfaction • Facilitate account resolution of refunds • Monitor and report trends to leadership and document cash posting, credit balance, and refunding issues • Participate in special projects to improve department operations • Develop workflows to improve internal processes and efficiency • Partner with other teams and team members to resolve outstanding items • Maintain and implement the MEDHOST Quality Management System and meet applicable regulatory requirements • Enter and submit time by departmental deadlines • Maintain and update department documentation, including customer interaction records • Provide training and support training documents as required • Maintain knowledge of software core products and healthcare industry • Attend team and departmental meetings • Respond to email and phone communications timely • Adhere to HIPAA privacy, security, and compliance requirements • Assist leadership with recommended improvements • Perform other duties as assigned

🎯 Requirements

• Basic knowledge of business office terminology • Proven ability to understand and interpret reason for patient accounting credit balances and payor overpayments • Knowledge of the full revenue cycle process • Good interpersonal skills and ability to communicate effectively in writing and verbally • Detail oriented, organized, able to function effectively under stress and multitask; analytical skills required • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives • Flexible with a “can do” attitude and able to remain professional under high-pressure situations • Ability to retain and protect confidential material • Able to prioritize customer issues and escalate or solve with urgency • 2 years or more experience in reimbursement and/or accounts receivable setting; hospital or hospital central billing office setting • Must be able to follow directions and perform work according to department standards • Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, etc.) and AS400 knowledge • Customer Service oriented • High Speed Internet access with minimum 300 Mbps download speed and unlimited data • Smart phone for Multi Factor Authentication (MFA) application

🏖️ Benefits

• Plenty of opportunities to grow your career • Comprehensive medical, dental, vision, STD, LTD, FSA benefits • 3 weeks of vacation plus 5 personal days to recharge • Employee stock ownership and RRSP program • 401K and Life insurance benefits • A chance to give back through community involvement • Flexible work arrangements to suit your lifestyle

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