Credit Balance Representative

🕒 September 1

🌽 Illinois, Minnesota, +4 more states – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Analyze insurance and patient payments posted to patient accounts to determine causes of credit balances • Understand payor contracts regarding payments and refunds • Use software and reporting to identify credit balances and determine refund actions • Identify overpayments and request refunds in compliance with hospital policies and procedures • Process and post payments, refunds, and adjustments to maintain account accuracy and customer satisfaction • Facilitate refund account resolution through attention to detail and problem solving • Monitor and report trends and document cash posting, credit balance, and refunding issues • Participate in special projects to improve department operations • Develop workflows to improve internal processes and efficiency • Partner with other teams to resolve outstanding items • Maintain the MEDHOST Quality Management System and meet applicable regulatory requirements • Enter and submit time by departmental deadlines • Maintain and update department documentation • Maintain documentation regarding customer interactions • Provide training and support training documents as needed • Maintain knowledge of software core products and the healthcare industry • Attend team and departmental meetings • Respond to email and phone communications promptly • Adhere to HIPAA privacy, security, and compliance requirements • Assist leadership with recommended improvements • Perform other duties as assigned

🎯 Requirements

• Basic knowledge of business office terminology • Ability to understand and interpret patient accounting credit balances and payor overpayments • Knowledge of the full revenue cycle process • Effective written and verbal communication skills • Detail-oriented, organized, analytical, able to multitask, and able to function under stress • Ability to maintain supportive relationships with peers, clients, partners, and corporate executives • Ability to remain professional under high-pressure situations • Ability to retain and protect confidential material • Ability to prioritize and resolve or escalate customer issues with urgency • 2 years or more experience in reimbursement and/or accounts receivable, preferably in a hospital or hospital central billing office setting • Ability to follow directions and department standards • Microsoft Office applications proficiency, including Word, Excel, and PowerPoint • AS400 knowledge • Customer service orientation • High-speed Internet access with minimum 300 Mbps download speed and unlimited data • Smartphone for Multi Factor Authentication (MFA) application

🏖️ Benefits

• Comprehensive medical, dental, vision, STD, LTD, FSA benefits • 3 weeks of vacation plus 5 personal days • Employee stock ownership and RRSP program • 401K and Life insurance benefits • Community involvement opportunities • Flexible work arrangements • Career growth opportunities

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