Customer Success Coordinator

🕒 2 days ago

🏄 California, Colorado, +39 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $25 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Manage incoming requests from customers • Coordinate with internal teams to address customer requests and issues • Handle assorted tasks during the annual implementation cycle for Medicare customers • Provide support for assigned projects, including internal improvement, documentation, and customer-specific projects • Assist with reporting, including downloading/creating and distributing reports • Provide support to customer success and operations management functions • Assist customer success managers and operations personnel with project coordination and completion • Provide administrative and technical support, including scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and liaising with departments and organizations • Communicate issues and additional information to customer success managers and recommend solutions • Monitor and evaluate project activity and report progress to project managers and leadership • Provide customer service via telephone and internet, including support tickets, instant message, and email • Assist with outbound customer communications • Handle customer inquiries and resolve support inquiries through successful completion • Assist with data file collection, validation, and issue resolution • Perform other customer service and administrative duties as assigned

🎯 Requirements

• Experience working with all levels in an organization, both internal and customer organizations • Ability to work directly with customers, vendors, and other service providers unsupervised • Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships • Ability to follow instructions well and quickly adapt to changing priorities • Self-starter, ability to manage to deadlines with little to no direct supervision • Verbal and written communication • General technical knowledge needed to support customers • Ability to recognize areas of improvement and propose those to the team for continual process improvement • Collaborative team player • Quick learner • Microsoft Office products, including Word, Excel, Visio, and MS Project • Listening and problem-solving skills; ability to proactively address issues and coordinate solutions • Ability to multi-task and work in a fast-paced environment • Ability to determine appropriate priorities, respond to urgent requests, and escalate as appropriate • SaaS implementation experience a plus • Medicare industry knowledge a plus

🏖️ Benefits

• Culture for Growth • Top Notch Employee Health & Well Being Benefit • Every Voice Matters • Global Reach • Careers with Purpose • World Class Career Development Programs • Focus On Sustainability • Comprehensive medical, dental, and vision benefits • 3 weeks of vacation plus 5 personal days to recharge • Employee stock ownership and RRSP program • Casual work environment • Comprehensive benefit package • Additional perks