Customer Success Manager

🔥 17 hours ago

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $40k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Manage the overall health, retention, and growth of the Company’s direct client portfolio • Drive client satisfaction and retention, serve as the voice of the client, and build lasting relationships • Expand revenue within the existing client base by aligning products and services with client needs • Serve as a trusted advisor to client leadership and cultivate decision-level relationships • Host recurring client meetings and conduct on-site visits when warranted • Lead all-client calls and coordinate broad client communication strategies • Partner with Support, Enrollment, and Professional Services on client issues and escalations • Align product roadmaps to client needs and translate roadmap direction for clients • Develop and execute retention strategies and recovery plans for at-risk accounts • Own the NPS program, including contact accuracy, survey distribution, follow-up, and action tracking • Carry and deliver against an assigned growth target • Recommend add-on products and value-add solutions and manage the back-to-base sales cycle from discovery through close • Negotiate fees, contracts, renewals, and price increases • Manage new provider add requests, including forms, pricing, and hand-off to finance • Support accounts receivable and collections activity, invoice disputes, credit requests, and account shutoff approvals • Complete recurring invoice audits, contract reviews, and account profitability reviews • Maintain Customer Face Sheet and Dynamics records • Incorporate approved AI tools such as Claude and Copilot into daily workflows • Communicate product release information and drive adoption of new functionality • Complete administrative work and attend meetings, business reviews, and training • Travel for on-site client visits, trade shows, user conferences, team meetings, sales kickoffs, and training events

🎯 Requirements

• Minimum of three years of experience in healthcare; any healthcare setting qualifies, including provider practices, hospitals or health systems, billing or revenue cycle, payers, healthcare IT or software, or healthcare services • Minimum of three years in a client-facing role such as client success, account management, sales, implementation, or support • Strong written and verbal communication skills, including comfort presenting to practice managers, physicians, and executive stakeholders • Proficiency with Excel, PowerPoint, Word, and Outlook • Working proficiency with AI tools in a professional setting, with the ability to describe specific ways they have used them and what the result was • Ability to work independently in a remote environment and manage a large, distributed book of business • Ability to create processes, documentation, and SOPs independently • Exceptional follow-through skills, coupled with a strong internal drive to deliver high-quality work and achieve outstanding results • Travel is required and will vary by quarter; expect approximately 20–30%

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits • 3 weeks of vacation plus 5 personal days to recharge • Employee stock ownership • RRSP program • 401K • World Class Career Development Programs • Casual work environment • Opportunity to learn • Award-winning culture • Culture for Growth • Focus On Sustainability