Customer Success Specialist

Job not on LinkedIn

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $50k - $52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Global Charter Services Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 20 years

🚗 Transport

Transport • Technology • Event Services

Global Charter Services Inc. is a leading transportation provider, specializing in scaled transportation solutions for corporate, academic, government, and direct-to-consumer markets. With over 22 years of experience, GCS manages renowned brands such as BusBank, Buster. com, CorporateShuttle, and FestDrive. Headquartered in Chicago, GCS utilizes an industry-leading technology platform, stemming from Buster. com, to optimize bus operator data and trip management processes, thereby ensuring efficient transportation services for millions of customers across 4,200 cities in North America. Their comprehensive portfolio includes event, academic, corporate, and private group transportation, underpinned by robust partnerships with renowned businesses and financial entities.

📋 Description

• Coordinate and oversee the quality control process for reservations • Communicate with customers and operators to ensure accurate information and flawless service • Provide active trip support during service, communicating with customers, operator dispatch, and drivers • Manage service issues in progress • Act as liaison between sales team members and customers to ensure service is fulfilled correctly • Support the sales team with account management, reservation entry, and CRM account updates • Maintain inbound phone lines and Olark chat to qualify prospects or assist customers • Work directly with prospects and provide proposals to close sales in social, family, and wedding segments or other segments as required • Provide CRM reports and assist with account management • Liaise with Supplier Relations, IT, and Accounting to ensure quality customer service • Perform other duties and assignments as required

🎯 Requirements

• Ability to satisfactorily communicate in verbal and written English with customers, management, and co-workers • Ability to prioritize and organize work assignments, with timely follow-up and execution • Superb time management skills and attention to detail • Complete knowledge of transportation services, including vehicle inventory, pricing, processes, and systems • Ability to comply with required physical demands • Knowledge and understanding of CRM applications; Zoho CRM preferred • Technology savvy • Proficient in Google Suite • Microsoft Excel and Google Sheets required • Ability to perform basic mathematical calculations • Reasoning abilities in customer service • High school graduate • Travel and tour industry or bus operator experience in sales or operations preferred

🏖️ Benefits

• Commission earned on sales closed for opportunities assigned • Associate or Bachelor’s degree a plus