Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65.6k - $88.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Manage a portfolio of approximately 100–200 named accounts • Help customers adopt Samsara’s IoT platform and realize measurable business value • Advise customers on customizing Samsara for their fleet and operational challenges • Use AI tooling to prioritize engagement and drive efficiency and outcomes • Understand and explain technical issues to non-technical audiences • Engage cross-functional partners to resolve customer issues • Create joint success plans covering customer objectives, metrics, and timelines • Conduct customer workshops and recommend workflow changes • Explain Samsara’s technical and integration-related platform capabilities • Collaborate with Sales, Support, Sales Engineering, and Product • Contribute to Mid-Market Customer Success playbooks, workflows, and AI-powered motions • Champion and model Samsara’s cultural principles

🎯 Requirements

• 2–4+ years of experience in customer success, account management, sales, or strategic consulting; enterprise SaaS experience preferred • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Strong problem-solving skills • Proven ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Bachelor’s degree from a 4-year institution • Experience with APIs and integrations preferred • Experience using AI tooling to drive efficiency and outcomes preferred • Experience working on a Renewal + Growth Quota preferred • Experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies preferred

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Equal opportunity employment and reasonable accommodations