Customer Care Team Member

🔥 1 minute ago

🌽 Illinois, Kansas, +7 more states – Remote

🌽 Illinois – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $0 - $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Handle inbound calls in a courteous and efficient manner • Meet and maintain inbound calling goals and metrics • Utilize available tools to document outbound call attempts and results • Gain an understanding of Medicare and Medicaid plans, benefits, and features • Assist with setting appointments, completing welcome calls, and health assessments • Provide a professional consumer experience through effective listening and communication • Maintain high standards of ethical conduct • Work closely with internal and external consumer customers • Meet performance measures including attendance/schedule adherence, average handle time, quality score, goals, and metrics

🎯 Requirements

• Must reside in one of the following states: Arkansas, Georgia, Illinois, Kansas, New Hampshire, New Jersey, Ohio, Tennessee, Texas, Pennsylvania, or Virginia • High school diploma or equivalent • Ability to communicate through verbal and written English • Professional grammar and ability to read and write English • Strong customer service and data entry skills • Analytical thinking, excellent listening skills, and attention to detail • Ability to multitask • Intermediate to advanced experience resolving computer application issues and navigating multiple windows • Ability to navigate and interact with different interfaces while talking • Availability to work flexible shifts including holidays, weekends, and evenings • Personal Windows 11 operating system with webcam and USB headset required; equipment not provided • Stable, high-speed internet connection through Ethernet • Must pass all assessments and systems check • 1 year or more call center experience preferred • Prior medical or health insurance experience preferred • Knowledge of medical and Medicare terminology helpful • Comfortable with constructive feedback and willing to improve

🏖️ Benefits

• 100% Remote Work • Growth opportunities • Medical benefits • Dental benefits • Paid time off (PTO) • 401k company match • Tuition reimbursement • Flexible shifts • Personal equipment allowance: none; Windows 11 computer and webcam/USB headset required but not provided • Stable employment with a global team and a company with 100 years of experience

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