Enterprise Account Manager

🕒 January 15

🏢🏡 New York City – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Hatch

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1955

⚡ Energy

☁️ SaaS

Energy • Engineering • SaaS

Hatch is a company focused on performance innovations and engineering solutions aimed at decarbonizing the steel industry and supporting a battery-centric economy. They provide innovative strategies for energy transformation and help cities plan for a sustainable future. By designing low carbon solutions and altering the way industries operate, Hatch is committed to creating a positive impact on the environment and society.

📋 Description

• Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts. • Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments. • Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration. • Monitor account health and proactively address adoption gaps or technical issues. • Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI. • Build and manage Zapier automations to connect customer systems and automate workflows. • Partner with Product and Engineering to troubleshoot API connections and integration challenges. • Document all technical workflows and ensure repeatability across brands and regions. • Act as project lead for multi-brand or regional implementations. • Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure smooth execution. • Track milestones, dependencies, and risks, communicating progress clearly to all stakeholders. • Manage escalations and coordinate resolution of high-impact issues. • Develop success plans that align customer goals with measurable outcomes. • Identify opportunities for expansion in product usage, AI adoption, and add-on modules. • Partner with the Account Executive and Director of Enterprise CS on renewal and expansion strategies. • Build and maintain strong relationships with customer executives and operational leaders.

🎯 Requirements

• 5–8 years of experience in Customer Success, Account Management, or Implementation roles • Proven success managing enterprise customers with complex technical requirements • Strong project management and organizational skills; able to manage concurrent projects with multiple stakeholders • Excellent communication skills, including executive presence and the ability to lead C-level discussions • Experience using HubSpot and Metabase (or similar BI tools) for account tracking and reporting • Familiarity with home services, SaaS, or tech-enabled operations is a plus.

🏖️ Benefits

• Health insurance • Flexible work arrangements