Customer Advocate II

🔥 3 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Health Care Service Corporation is an independent licensee of the Blue Cross Blue Shield Association, serving nearly 23 million people across the United States with a wide range of health benefit solutions. The company provides health coverage options for various groups, including employers, individuals, families, as well as Medicare and Medicaid plans. In addition to health insurance, HCSC offers services such as pharmacy solutions, life and dental insurance, and health data technology. With nearly a century of experience, HCSC is dedicated to improving access to quality care, enhancing health outcomes, and reducing costs while maintaining a deep commitment to its members and local communities.

📋 Description

• Work on the phone in a call center approximately 90% of scheduled time • Assist members and physicians by responding to telephone and written inquiries • Respond to inquiries in a prompt, accurate, and objective manner • Conduct research • Evaluate customer situations and make decisions • Respond quickly to questions

🎯 Requirements

• High school diploma OR GED • 1 year customer service experience in a health care or health insurance environment • Experience evaluating customer situations, making decisions, and responding quickly to questions • Data entry and/or typing experience • Interpersonal, verbal and written communication skills • Independent decision making skills • Analytical and organizational skills • Ability to spend approximately 90% of the scheduled time on the phone according to business needs • Ability to sit for long periods of time with scheduled breaks • Preferred: 1 ½ years customer service experience • Preferred: 6 months data entry experience in an office environment • Preferred: Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management • Preferred: Knowledge of medical terminology and anatomy • Referral preference given to applicants able to take and meet testing criteria • Employment may be contingent upon successful completion of drug screening in accordance with applicable law

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan