Study Participant Recruiter

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎯 Recruiter

👻 Ghost score 1%

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Headlands Research

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $2.9M Venture Round on 2022-05

Healthcare • Healthcare Insurance • Pharmaceuticals

Headlands Research is a multinational integrated clinical trial site organization that focuses on large-volume recruitment and retention of diverse, inclusive populations through extensive site databases and physician partnerships. With over 5,000 clinical trials successfully completed and a dedicated team of clinical research professionals, Headlands Research is committed to advancing innovative medical therapies to improve lives in various therapeutic areas, including CNS, mental health, and vaccines.

📋 Description

• Make 60+ outbound calls a day to patients interested in clinical trials and assess preliminary eligibility against protocol-specific inclusion and exclusion criteria • Answer incoming calls from potential study patients and assess preliminary eligibility • Pass qualified patients to the Senior Patient Recruitment Specialist for detailed medical pre-screening • Develop and maintain working knowledge of assigned medical indications • Review patient databases, vendor portals and electronic platforms to identify potential study patients and initiate contact • Accurately collect and enter patient information into relevant databases while on the phone • Provide courteous and efficient service to callers • Support team and cross-functional team members • Attend and contribute to department meetings • Perform other administrative tasks as required

🎯 Requirements

• Prior experience delivering excellent customer service is required • Bilingual in English and Spanish preferred, but not required • Bachelor’s degree, Associate’s degree, or equivalent education or experience preferred • Call center experience a plus • Medical terminology knowledge a plus • Prior inside sales experience a plus • Experience with Salesforce a plus • Passion for communicating with people required • Exceptional organizational skills and attention to details • Excellent verbal and written communication skills • Able to quickly adapt to changes in responsibilities, workloads and priorities • Fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials • Focus on process improvement and ability to articulate ideas for improving efficiency and maximizing results • Ability to work independently and with co-workers, peers, supervisor and external customers • Ability to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information • Professionalism, sense of urgency and self-motivation to achieve required metrics

🏖️ Benefits

• Health insurance (medical, dental, and vision) • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA) • Paid Time Off (PTO) • Disability insurance options • Accident insurance options • Life insurance options

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