People Operations Manager

🔥 12 minutes ago

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Own HR Business Partner enablement end-to-end by designing, launching, and iterating agentic tooling • Design and maintain manager operational workflows, playbooks, tooling, and automations • Build and maintain dashboards for functional organizational health analytics • Partner with HR leadership to define actionable metrics and make them visible in real time • Automate employee processes through structured, compliant workflows • Champion responsible AI use within HR and establish employee-data guardrails with Legal and IT • Define success metrics and KPIs for owned programs, including automations shipped, workflow adoption, and dashboard engagement • Gather feedback, interpret signals, and iterate on programs and workflows

🎯 Requirements

• End-to-end ownership of HR operations or People programs, including design, rollout, impact measurement, and iteration • Current practical use of AI tools and experience experimenting with workflows and automations • Ability to build or meaningfully contribute to agentic tools • Understanding of LLMs sufficient to design prompts, evaluate outputs, and create reusable workflows • Hands-on ability with data and tooling, including dashboards, automations, or HRIS systems • Experience working closely with HRBPs or in an HR generalist function • Ability to communicate effectively across HR, Legal, Engineering, and business teams • Experience managing complex cross-functional programs with multiple stakeholders and competing timelines • Experience building or maintaining people analytics dashboards and translating HR data into actionable insights

🏖️ Benefits

• Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity • Reasonable accommodations for persons with disabilities