Customer Care Associate

Job not on LinkedIn

🕒 August 31

🇺🇸 United States – Remote

💵 $26 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Headway

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Guide Headway providers and patients through their experience using the platform • Support customers through email, live chat, and phone • Resolve operational and technical issues • Handle approximately 40 provider/patient inquiries daily • Consult available resources and team members to resolve inquiries • Provide coverage Monday–Friday 9 AM–6 PM and Saturday–Sunday 8 AM–7 PM ET • Continuously learn Headway’s evolving products, services, and insurance practices • Surface customer-experience friction proactively • Propose process and product improvements • Work with the team to implement new and improved customer solutions

🎯 Requirements

• Outstanding verbal and written communication skills • Succinct, clear, friendly, empathetic, and solution-oriented communication • Ability to navigate sensitive and high-pressure client-facing situations and de-escalations • Good judgment and discretion • Integrity and thoughtful decision-making • Ability to meet and exceed tactical targets while maintaining high-quality work • Strong problem-solving skills • Strong interest or prior experience in healthcare • Availability for weekend shifts • Availability for weekend/holiday hours as needed • Quiet, private workspace equipped with high-speed internet • Authorization to work in the United States • Must disclose any future need for employment visa sponsorship

🏖️ Benefits

• Medical, dental, and vision insurance • HSA/FSA • 401(k) including match for 2027 • Carrot Fertility reimbursement • Paid parental, medical, and caregiver leave • Meaningful ownership opportunities through equity • Health and wellness benefits • Retirement savings • Remote work across the US, with the option to work from offices in New York City or San Francisco

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